Welcome to Woodbury Furniture

General Note from HomeMakerCentral

• HomeMakerCentral is a multi-vendor eCommerce platform which functions as a Digital Shopping Centre.
• Retailers have their own individual digital stores on the platform and facilitate their own deliveries directly with the customer.
• Delivery processes, charges and timeframes often differ from one retailer to another.
• Some homeware products are delicate and require special care, while bulky-goods / heavy items such as furniture and beds often require 2 or more people to facilitate delivery.
• Often, factors such as type of goods, delivery location, site access, parking etc. need to be taken into account to confirm delivery arrangements.
• Upon order confirmation and where needed, Retailers will usually contact customers directly to confirm customer requirements and ensure that the best possible delivery service is provided.

Delivery

We offer subsidised shipping at a flat rate of $90 within Metropolitan Sydney, and $190 to Melbourne, Brisbane metro areas, Canberra, Gosford, Wollongong, Newcastle areas!*.

We also offer a 'pick up' service from our South Windsor warehouse.

Although we charge and agree to deliver goods, we can only do so with reasonable access.

Assembly: Where assembly is ordered you must ensure the relevant room or space is cleared before the delivery and assembly team arrives.

Delivery Period: All goods on lay-by or sales order must be paid for and collected within the agreed period.

General Note from HomeMakerCentral

• HomeMakerCentral is a multi-vendor eCommerce Digital Shopping Centre (platform).
• Retail Vendors have their own individual digital stores on the platform.
• While the HomeMakerCentral platform facilitates, the actual shopping transactions take place directly between Customers and each Retailer – the same as they would in an actual Shopping Centre. Please refer to HMC Platform Terms and Conditions for full details.
• Should Customers require to exchange, return their purchase and/or request a refund, please contact the relevant Retail Vendor directly. Refer to Contact Details tab below.
• As the Digital Shopping Centre Manager, HomeMakerCentral is here to offer assistance wherever we can. Please contact headoffice@hmcentral.com.au if needed.

Returns Policy

Your satisfaction is our number one priority. Therefore, Woodbury Furniture offers a 30 day money back satisfaction guarantee to our internet customers.

If you need to return your purchase, please e-mail us and let us know the reason for your return.

All returns must be sent back to us within 30 days of original delivery date, in the condition they were sold to you.

You will receive credit for the merchandise purchased less the cost of shipping once we receive the product back.

Please note this policy applies to standard items only and not custom-made furniture.

Warranty

Warranty periods for Woodbury Furniture items vary from product to product. The furniture is warranted to the original purchaser for a period as specified on each item page from the date of purchase against defects in the material and workmanship as to the furniture components. The word "defects", as used in this warranty, is defined as imperfections that impair the utility of the product. The warranty does not apply to normal wear and tear effects of the furniture. Normal wear and tear is defined as "the normal deterioration that is received by regular use of any piece of furniture".

This warranty does not cover damage, loss, mould, rust or other conditions beyond Woodbury Furniture’s control such as damage resulting from unauthorized repair, negligence, misuse or abuse, acts of God such as: wind damage, hurricanes, tornadoes, floods, fire, monsoons, typhoons, cyclones, and any other events that are based on natural causes. This warranty only applies to furniture purchased from Woodbury Furniture directly.

Please note that mahogany furniture should not be placed near excessive heat sources such as in floor heating vents as this can dry out the wood and cause problems. Our warranty is not valid if a customer chooses to locate the mahogany furniture in such a place.

This warranty is expressly limited to the replacement of furniture components. If the furniture component is defective within the terms of the warranty, it will be the decision of Woodbury Furniture as to which method of resolution is used to repair the defective component. In the event of piece replacement, no assembly labour is included. This includes replacement of any item that can be replaced. If the customer feels that they cannot replace the defective component, the defective component may be returned to our warehouse for replacement at no cost to the customer.

In the unlikely event that a customer has a defect, we will require photos of the defect so that we can determine the extent of the defect to determine the most efficient solution to resolving the defect. We will require that the photos be emailed to us for evaluation. An email detailing your concerns including images of the product can be sent to customerservice@woodburyfurniture.com.au. Please be sure to include your invoice number if known, and the full name as stated on the invoice.