General Note from HomeMakerCentral

• HomeMakerCentral is a multi-vendor eCommerce platform which functions as a Digital Shopping Centre (platform).
• Retailers have their own individual digital stores on the platform and facilitate their own deliveries directly with the customer.
• Delivery processes, charges and timeframes often differ from one retailer to another.
• Some homeware products are delicate and require special care, while bulky-goods / heavy items such as furniture and beds often require 2 or more people to facilitate delivery.
• Often, factors such as type of goods, delivery location, site access, parking etc. need to be taken into account to confirm delivery arrangements.
• Upon order confirmation and where needed, Retailers will usually contact customers directly to confirm customer requirements and ensure that the best possible delivery service is provided.

NAJAF RUGS & TEXTILES DELIVERY POLICY & CHARGES

We offer free shipping within Australia!

For international orders, we charge a flat rate of $70 AUD. We also ship to any country.

Orders take up to 1-3 business days to process, and then they should arrive at your doorstep within five working days. We require a signature on all deliveries unless otherwise requested.

General Note from HomeMakerCentral

• HomeMakerCentral is a multi-vendor eCommerce Digital Shopping Centre (platform).
• Retail Vendors have their own individual digital stores on the platform.
• While the HomeMakerCentral platform facilitates, the actual shopping transactions take place directly between Customers and each Retailer – the same as they would in an actual Shopping Centre. Please refer to HMC Platform Terms and Conditions for full details.
• Should Customers require to exchange, return their purchase and/or request a refund, please contact the relevant Retail Vendor directly. Refer to Contact Details tab below.
• As the Digital Shopping Centre Manager, HomeMakerCentral is here to offer assistance wherever we can. Please contact headoffice@hmcentral.com.au if needed.

Najaf Rugs & Textiles Refund & Returns Policy

We totally understand that you might not like what you see once it arrives to you therefore at Najaf Rugs, you’ll be able to return your item within 4 days of delivery for a full refund or exchange. (Return has to be initiated within 4 days of arrival to you.)

The buyer is responsible for the return shipping fee or if you're in Melbourne, you're welcome to return the rug back in store.

We expect the item to be in it’s original condition with no faults, damages or changes. Any damage or loss during the return process will be at the responsibility of the customer. Please ensure you're using a reputable courier company so that the rug is returned in it's original condition.

Please be aware that once you receive a refund, the payment might not process until 2 to 5 business days.

CLEARANCE ITEMS: Products sold on clearance cannot be refunded. Exchanges and store credits are welcomed if you wish to return the item.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted.Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at info@najaf.com.au.

Sale items (if applicable)Only regular priced items may be refunded, unfortunately clearance items cannot be refunded.

Exchanges (if applicable)We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@najaf.com.au and we will try our best to help you out.

Shipping to return your product, you should mail your product to: 461 High Street Prahran Victoria AU 3181

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

PLEASE NOTE: Refunds, returns and exchanges are not accepted for online exclusive items, custom made items. Please feel free to contact us if you have any concerns about this.