General Note from HomeMakerCentral

• HomeMakerCentral is a multi-vendor eCommerce platform which functions as a Digital Shopping Centre.
• Retailers have their own individual digital stores on the platform and facilitate their own deliveries directly with the customer.
• Delivery processes, charges and timeframes often differ from one retailer to another.
• Some homeware products are delicate and require special care, while bulky-goods / heavy items such as furniture and beds often require 2 or more people to facilitate delivery.
• Often, factors such as type of goods, delivery location, site access, parking etc. need to be taken into account to confirm delivery arrangements.
• Upon order confirmation and where needed, Retailers will usually contact customers directly to confirm customer requirements and ensure that the best possible delivery service is provided.

Furniture

What is the delivery process for Sydney?

If you purchase furniture that is in stock, a member of our logistics team will contact you to arrange your delivery.

The day prior to your delivery you will receive a call or text with a three-hour time frame and on the day of delivery the carriers will call you half an hour before arrival.

Online furniture orders – Regional NSW & Interstate deliveries

Once your online order has been processed, we will give the courier a call to advise what day they will be collecting from our Banksmeadow warehouse; we are unable to take requests for specific days or times. 

For Regional NSW online orders:

We will call and provide you with the day the removalist will be collecting from our warehouse, which in some cases will be the same day as the delivery date. Should the delivery fall on a different day than the collection date, we will then provide you with the carrier’s contact details for you to liaise with them directly. 

For Interstate online orders: 

We will call to inform you when the furniture will be dispatched from our warehouse, followed by providing you with the carrier’s contact details for you to liaise about the delivery day with them directly. 

PLEASE NOTE: It is your responsibility to ensure prior to the time of delivery that your products will easily access your space. This includes ensuring all internal and external courses such as elevators, stairwells and hallways when carried by two men.

We will not issue a refund if access is deemed inadequate to finalise delivery by our delivery contractors and you will need to pay their fee for their time.

Should you require delivery to an area not covered by our removalists, feel free to contact us on 0451 519 070 or warehouse@shack.com.au and we will endeavor to help you find a suitable removalist.

Homewares

Where do you deliver?

We deliver our homewares Australia-wide.

How long before my order is dispatched?

All items are dispatched from our warehouse within 3 business days of receiving your order and payment.

How do I track my order?

Once your item is shipped from our warehouse you will receive an email with a tracking number. In this email there will also be information and instructions on how to track your order and contact details for the carrier. 

In some instances your order may require more than 1 parcel. If that is the case, we will contact you through email with the different tracking numbers. 

General Note from HomeMakerCentral

• HomeMakerCentral is a multi-vendor eCommerce Digital Shopping Centre (platform).
• Retail Vendors have their own individual digital stores on the platform.
• While the HomeMakerCentral platform facilitates, the actual shopping transactions take place directly between Customers and each Retailer – the same as they would in an actual Shopping Centre. Please refer to HMC Platform Terms and Conditions for full details.
• Should Customers require to exchange, return their purchase and/or request a refund, please contact the relevant Retail Vendor directly. Refer to Contact Details tab below.
• As the Digital Shopping Centre Manager, HomeMakerCentral is here to offer assistance wherever we can. Please contact headoffice@hmcentral.com.au if needed.

The Furniture Shack Refunds & Returns Policy

Can I get a refund if I change my mind?

We are committed to ensuring your shopping experience with us is enjoyable. Please check all product details, measurements & photos before going ahead with your purchase. If you change your mind about your purchase, we do not offer exchanges and refunds. If you have any questions or need help with your purchase please email office@thefurnitureshack.com.au

What happens if the item arrives damaged or faulty?

We take special care in packaging your orders to protect them during transit. In the unfortunate circumstance where an item has arrived damaged, faulty or broken please contact us and once verified we will help arrange a replacement or repair for you.

How can I return damaged or faulty goods?

We recommend your homeware returns be sent via registered post so you have a tracking service as we cannot guarantee the safety of items being returned and cannot accept responsibility for items until we have received them.

All replacements will be re-sent via Australia Post’s Parcel Post service free of charge once we have received your returned items. To return an item:

• Email us at office@thefurnitureshack.com.au within 7 days of receiving your item/s with your order number and return reason and indicate which items are faulty or damaged.
• We will issue a Return Authorisation number via email. Please note we cannot accept any returns without an authorisation number and any unauthorized returns will be returned to you and postage charged to you.
• Send your unused damaged or faulty item including packaging to: The furniture Shack.

How can I return damaged or faulty furniture?

Please email us at office@thefurnitureshack.com.au with photos of the damage or fault and we will respond as soon as possible with advice regarding the damage and a possible replacement.

Can I return a damaged or faulty item to one of your stores?