Welcome to Lozza's Gifts & Homewares

General Note from HomeMakerCentral

• HomeMakerCentral is a multi-vendor eCommerce platform which functions as a Digital Shopping Centre.
• Retailers have their own individual digital stores on the platform and facilitate their own deliveries directly with the customer.
• Delivery processes, charges and timeframes often differ from one retailer to another.
• Some homeware products are delicate and require special care, while bulky-goods / heavy items such as furniture and beds often require 2 or more people to facilitate delivery.
• Often, factors such as type of goods, delivery location, site access, parking etc. need to be taken into account to confirm delivery arrangements.
• Upon order confirmation and where needed, Retailers will usually contact customers directly to confirm customer requirements and ensure that the best possible delivery service is provided.

Delivery

Our aim is to offer you the best shipping options, no matter where you live. Every day, we deliver to customers across Australia and the World. We partner with quality global suppliers and aim to have your order to you as soon as possible. Our products ship from within Australia and overseas, depending on the product. You can contact us to find out more about the shipping of your product. It is important to note that because we source our products from different suppliers around the world, shipping times will vary between manufacturers/suppliers. The times listed above are an average, and depending on circumstances out of our control are subject to change (such as the Lunar New Year).

Delivery Period: Shipping to the destination can take anywhere between 3 - 15 business days depending on the manufacturer/supplier, although most times it is between 2 - 7 business days.

General Note from HomeMakerCentral

• HomeMakerCentral is a multi-vendor eCommerce Digital Shopping Centre (platform).
• Retail Vendors have their own individual digital stores on the platform.
• While the HomeMakerCentral platform facilitates, the actual shopping transactions take place directly between Customers and each Retailer – the same as they would in an actual Shopping Centre. Please refer to HMC Platform Terms and Conditions for full details.
• Should Customers require to exchange, return their purchase and/or request a refund, please contact the relevant Retail Vendor directly. Refer to Contact Details tab below.
• As the Digital Shopping Centre Manager, HomeMakerCentral is here to offer assistance wherever we can. Please contact headoffice@hmcentral.com.au if needed. Our policy regarding refunds & returns is in accordance with the Australian Competition & Consumer Commission (ACCC) which can be found at the following link: https://www.accc.gov.au/ We are not required to provide a refund or replacement if you change your mind. We also do not accept order cancellations if you change your mind. But you can choose a refund or exchange if an item has a major problem. This is when the item: - has a problem that would have stopped someone from buying the item if they had known about it - is unsafe - is significantly different from the sample or description - doesn’t do what we said it would, or what you asked for and can’t be easily fixed

Returns Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

If you need to return your purchase, please e-mail us and let us know the reason for your return.

All returns must be sent back to us within 30 days of original delivery date, in the condition they were sold to you.

You will receive credit for the merchandise purchased less the cost of shipping once we receive the product back.

Please note this policy applies to standard items only and not custom-made furniture.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Please contact us if you have still not received your refund.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. If you have any other questions, please contact us.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall lozzas gifts & homewares, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.