Welcome to Linen House

General Note from HomeMakerCentral

• HomeMakerCentral is a multi-vendor eCommerce platform which functions as a Digital Shopping Centre.
• Retailers have their own individual digital stores on the platform and facilitate their own deliveries directly with the customer.
• Delivery processes, charges and timeframes often differ from one retailer to another.
• Some homeware products are delicate and require special care, while bulky-goods / heavy items such as furniture and beds often require 2 or more people to facilitate delivery.
• Often, factors such as type of goods, delivery location, site access, parking etc. need to be taken into account to confirm delivery arrangements.
• Upon order confirmation and where needed, Retailers will usually contact customers directly to confirm customer requirements and ensure that the best possible delivery service is provided.

DELIVERY

We aim to pick and pack all orders and dispatch them from our warehouse within 2 business days (Monday-Friday). Orders placed on weekends or (Victorian) public holidays will be processed the next business day. Please allow an extra few days for us to process your order during peak periods such as Christmas, Sale events and holiday periods.

All Linen House orders are shipped via Australia Post. Please refer to the Australia Post website for delivery times.

Linen House Express Post orders are sent via Express eParcel and are not covered by the Australia Post’s Express Post next business day delivery.

We deliver our products Australia-wide, with free delivery for all orders over $150, excluding bulk items. Orders under this amount will incur a flat-rate delivery fee of just $10. This applies to Australian deliveries only. For International delivery fees please see International Orders. Bulk item shipping charges apply. This is calculated at checkout and based on location of delivery.

Our couriers offer a door-to-door service, so please ensure someone is available at your nominated delivery address that will sign for your items and receive the delivery.

Couriers will not leave parcels unattended. If you cannot be available to accept your delivery, you may contact the courier directly to provide them with an Authority To Leave the goods unattended.

This however, will void your warranty and neither Linen House nor our courier can be held liable for any loss, theft or damage to your item. Shipping includes full insurance for products that are lost or damaged.

For deliveries throughout Asia, please visit Linen House Singapore.

TRACKING YOUR ORDER

Once your order has been shipped, you will receive an email with your tracking details and instructions for how to track your order.

For any queries relating to tracking, please contact our friendly Customer Care Team on our toll-free number: 1300 350 886.

ESTIMATED DELIVERY TIMES

Please note our delivery partner, Australia Post, has advised of delivery delays. Please refer to their website for up to date information.

Melbourne | Approximately 1-3 business days

Adelaide, Sydney | Approximately 2-5 business days

Brisbane, Perth | Approximately 3-7 business days

Please consider:

• for all areas outside these metro locations, please allow up to 10 business days.

• these above-mentioned times are estimates only and you may experience longer delays, during peak sale periods, or due to unforseen carrier issues that are unavoidable beyond our reasonable control. Our carriers endeavour to meet them on all occasions, however, allow up to 10 business days for all deliveries.

PICK-UP

Linen House products are not currently available for pick-up.

General Note from HomeMakerCentral

• HomeMakerCentral is a multi-vendor eCommerce Digital Shopping Centre (platform).
• Retail Vendors have their own individual digital stores on the platform.
• While the HomeMakerCentral platform facilitates, the actual shopping transactions take place directly between Customers and each Retailer – the same as they would in an actual Shopping Centre. Please refer to HMC Platform Terms and Conditions for full details.
• Should Customers require to exchange, return their purchase and/or request a refund, please contact the relevant Retail Vendor directly. Refer to Contact Details tab below.
• As the Digital Shopping Centre Manager, HomeMakerCentral is here to offer assistance wherever we can. Please contact headoffice@hmcentral.com.au if needed.

LINEN HOUSE RETURNS POLICY

Make your Linen House purchase with the utmost peace of mind.

All purchases from linenhouse.com are backed by our 14 Day Money Back Guarantee.

To receive a full refund for change of mind, you must ensure that your product is:

• In its original packaging and unopened
• In a saleable condition
• Item/s must not be washed or used

If your ordered product proves to be faulty, please contact us at support@linenhouse.com.

Exchanges Are Not Accepted

We do not accept items to be exchanged. If you return an item via post to be exchanged, it will be processed according to our returns policy. Please read our terms and conditions about our online returns policy.

To be eligible for a refund, you must return your unopened order in its original packaging within the 14 Day Money Back Guarantee period. Doing so is free via Parcel Point, or at your own expense via Australia Post.

A FEW EASY STEPS TO RETURNING ITEMS POLICY

You can return your items for free via Parcel Point or at your own expense via Australia Post (excludes bulk items).
To find out if there is a ParcelPoint location near you, visit parcelpoint.com.au/find-a-store

Parcel Point:

1. Visit http://parcelpoint.com.au/linenhouse/return, follow the process to book your return then print off your shipping label.

2. Package your return and attach the shipping label to your parcel.

3. Visit your nearest ParcelPoint outlet and drop off your parcel.

Australia Post:

1. Package your return and address it with the following information:

 Online Returns
 Linen House PTY LTD
 PO Box 2000
 Moorabbin, VIC, 3189
 Order Number: ________ // Invoice Number: ________

2. Visit your nearest Australia Post Office and drop off your parcel.

Returning Bulk Items:

1. Choose a courier to return your item and book. Postage will be incurred at your own expense.

2. Address your bulk return to:

 Online Returns
 Linen House PTY LTD
 60 Corporate Drive
 Heatherton, VIC, 3202
 Order Number: ________ // Invoice Number: ________

WHAT IS PARCELPOINT?

ParcelPoint is a trackable returns service with over 800 locations across Australia. To find out if there is a ParcelPoint location near you, visit parcelpoint.com.au/find-a-store

You'll find ParcelPoint in most convenience stores, pharmacies and newsagencies, all of which are open 7 days a week and until late for your convenience.

ONLINE RETURNS POLICY | TERMS AND CONDITIONS

To be eligible for a refund, you must return your unopened order in its original packaging within the 14 Day Money Back Guarantee period.

The 14 Day Money Back Guarantee will commence from the date you receive your product. If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch.

Bulky Items

Please choose carefully when purchasing any products that are defined as bulky.

We will honour a change of mind in line with our terms and conditions for online returns, however, postage will be incurred at your expense and the goods must remain in their original condition to obtain a refund.

Delivery charges will not be refunded.

INTERNATIONAL RETURNS POLICY | TERMS AND CONDITIONS

To be eligible for a refund, you must return your unopened order in its original packaging within the 14 Day Money Back Guarantee period.

The 14 Day Money Back Guarantee will commence from the date you receive your product. If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch.

Delivery charges will not be refunded.

Please Note: Our free returns via Parcel Point is not available on international orders.

OUTLET STORE RETURNS POLICY | TERMS AND CONDITIONS

Please note the following Terms and Conditions apply to purchases made in store only.

For online purchases, please refer to the Online Returns Policy above.

Linen House is willing to offer a refund or replacement for change of mind with the following conditions:

1. Item/s must be returned with all packaging materials.
2. Item/s must be in saleable condition.
3. Item/s must not be used or washed.
4. The receipt or proof of purchase must be presented.
5. The action must take place within 30 days of the dated receipt or proof of purchase.

We are not able to offer credit notes or vouchers for our outlet stores at this time.

We cannot accept any returns in store from customers who have purchased through www.linenhouse.com or any other retailer.

WHAT IF MY ITEM IS FAULTY?

Linen House is committed to honouring its obligations at law and providing you with an appropriate remedy.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

If you have any issues whatsoever, please get in contact with us at support@linenhouse.com.