Welcome to Barbeques Galore
350-374 Parramatta Road, Homebush West NSW, Australia
General Note from HomeMakerCentral
We offer our customers the option of collecting goods from their local Barbeques Galore store. This is a free service available to all customers. The Click and Collect process is simple & easy:
Please note: you must supply your own transport for any Click & Collect purchase. Barbeques Galore is unable to supply rope, strapping or protective coverings for transporting of Click &Collect purchases.
PLEASE NOTE: Delivery options are subject to availability, your geographical location and the products ordered being in stock. Due to to large volumes during our sale period that orders may take slightly longer than usual for delivery.
If you have purchased items which are large, shipped directly from our warehouse, or you are unable to visit your nominated Barbeques Galore Store, we can arrange delivery to a nominated address. Barbeques Galore can arrange to deliver to most locations within Australia - charges apply.
Please note, we cannot deliver to a PO Box, Parcel Lockers or some remote locations.
When choosing home delivery:
Barbeques Galore utilise a number of Transport Company's dependent on the destination. Deliveries into Sydney, Brisbane, Melbourne and Perth Metropolitan areas are sent via an appointed transport contractor or Australia Post. Estimated delivery time is 2 - 5 working days for stocked items.
Outer Metropolitan Areas
Deliveries outside the metropolitan areas of Sydney, Brisbane, Melbourne, Perth, Adelaide, ACT, Wollongong, NSW Central Coast and Newcastle in each state are sent via an appointed transport contractor. Estimated delivery time is 5 -15 working days depending on your location.
Delivery charges are calculated on a per order basis and according to the weight and size of your order, and your delivery address. Please check estimated shipping cost by entering your postcode under the ‘Delivery to my address’ option on the Shopping Cart page. When buying multiple items, the final shipping cost will be displayed at checkout. You will have the opportunity (based on your entered postcode) to view the delivery charges for your order before making payment. Barbeques Galore online store reserves the right to alter delivery fees without notice. In most instances, your delivery fee will not change after you have submitted your purchase and have received confirmation. In some rural / remote locations additional charges may be incurred – in this instance Barbeques Galore will always communicate with you prior to making any arrangements.
Acceptance of delivery
The delivery team will not leave your order at the specified delivery address unless someone has accepted and signed for delivery. Barbeques Galore online store will not accept responsibility for the security of a package left under special instructions. Deliveries must be signed for upon request, and anyone who accepts the order at the time of delivery will by presumed by Barbeques Galore to be authorised. For your protection and peace of mind, photo identification will be required on delivery. Unfortunately Barbeques Galore and its carriers are unable to provide an estimate of an exact delivery time. In the instance when someone is not able to sign for your delivery or not present the transport carrier will leave a card. You will need to contact the transport carrier directly to make alternative delivery arrangements.
We are unable to deliver dangerous goods (such as filled gas bottles, aerosol cans, paint, etc.). Empty gas bottles can be delivered. Customer Service Help If you require clarification or have any questions please contact our customer service team or your nominated store.
General Note from HomeMakerCentral
At Barbeques Galore we are proud to offer a wide range of exclusive brands and third party trusted brands that are built to last.
We understand though there may be times when an item may need to be returned and we want this to be as easy as possible for you. To assist you we have set out below our returns policy.
Barbeques Galore will accept product returns and provide you with refund or repair where:
Please note in the case of BBQs and motorised products, Barbeques Galore may elect to send an authorised service agent to determine the nature of the problem prior to authorising any return.
If the product is determined to be faulty and cannot be repaired on site, not of merchantable quality, not fit for purpose or not matching a description or sample, Barbeques Galore will gladly offer an exchange or refund.
No refund will be given on free items or bonus items.
You are welcome to return an item if you have changed your mind on your purchase. We want you to be 100% happy with your choice.
Once proof of purchase is established, Barbeques Galore will gladly offer you an alternative product, credit (in the form of a gift card) or refund provided that:
If these requirements are not satisfied Barbeques Galore reserves the right not to offer an exchange product, credit (in the form of a gift card) or refund for change of mind returns.
Please note: To obtain a refund or exchange you will need to present the PayPal payment receipt that you originally purchased the goods on, so the transaction can be reversed.
The delivery charges will only be reimbursed when Barbeques Galore is at fault; that is, if the wrong item is delivered to the customer or there is a fault with the product (including damaged in transit). In all other circumstances, including change of mind, the delivery charges will be deducted from the refund to the customer.
If you are experiencing operating difficulties with any Barbeques Galore product, please contact us.
Many operating difficulties can be quickly solved with the right advice and our team members are always happy to help you.
Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
If Barbeques Galore requests my personal information during the refund or exchange process, what do they do with the information?
At Barbeques Galore, we dedicate a lot of our time and resources to make your shopping experience as simple as possible. In doing so, we respect and ensure that there is maximum security and privacy for all your details.
We will use your details and order information, including billing and delivery address, email address and phone number for the fulfillment of your order. This includes refunds or exchanges, where our processes are designed to comply with fraud identification.
For your protection and peace of mind, our policies and procedures ensure that all personal information no matter how or where it is obtained is handled sensitively, securely and in accordance with the National Privacy Principles set out in the Commonwealth Privacy Act 1988.