General Note from HomeMakerCentral

• HomeMakerCentral is a multi-vendor eCommerce platform which functions as a Digital Shopping Centre.
• Retailers have their own individual digital stores on the platform and facilitate their own deliveries directly with the customer.
• Delivery processes, charges and timeframes often differ from one retailer to another.
• Some homeware products are delicate and require special care, while bulky-goods / heavy items such as furniture and beds often require 2 or more people to facilitate delivery.
• Often, factors such as type of goods, delivery location, site access, parking etc. need to be taken into account to confirm delivery arrangements.
• Upon order confirmation and where needed, Retailers will usually contact customers directly to confirm customer requirements and ensure that the best possible delivery service is provided.

Delivery Information For Beds N Dreams

Beds N Dreams only sells our products within Australia and can only deliver to a location where we provide our dedicated service. We do not deliver outside of Australia.

We require full payment to be received prior to delivery being completed. Delivery charges and estimated times will depend on where your product is being delivered.

What are the typical delivery days?

Delivery days vary by store. Most stores do not deliver on Sundays or Public Holidays. Contact your nearest store for specific days and times. The delivery date and time will be confirmed via phone or email and an additional confirmation message will be provided 1-2 days prior to delivery to ensure that you, or somebody nominated by you, will be available to accept delivery.

In the event of any unforeseen circumstances on delivery date and time (including but not limited to vehicle breakdown, traffic accident or severe weather) Customer Service will contact you to make alternative arrangements.

How much do you charge for delivery?

The delivery fee is dependent on the store's delivery system and your order, but the general minimum fee is approximately $80. Please call the store for the exact delivery cost. Each store has a delivery team they use to fulfil orders. This team is reliable and trusted by Beds N Dreams.

Does someone need to be home to take receipt of my order?

Yes, we prefer that the original purchaser is available to receive the delivery and allow our delivery staff to enter your home and deliver the goods ordered. 

If no appropriate person (eg: over 18 years old) is available at the delivery address to receive the order or, if you're required to be present at the time of delivery and you aren't present at that time, we unfortunately can't deliver your order. In this instance, we'll endeavour to contact you or you can call us to arrange for delivery at a different time. 

Note: We require customers to accept delivery of goods within 14 days of a notification that your products are available, unless a prior arrangement has been made with your store or the store’s dispatch centre. Where possible, storage can be arranged at an additional cost. We may also charge an additional delivery fee for that replacement delivery and any subsequent deliveries.

Do you remove and dispose of the packaging upon delivery?

We can dispose of the packaging after delivery. Please discuss this with us when confirming your delivery. We recommend you retain your mattress plastic as it may come in handy if you move home in future.

Can you deliver to a second story bedroom or apartment block?

Yes, we will be able to deliver your order into a second story bedroom or into apartments. Just let your local store know your specific requirements when arranging your purchase and delivery.

Assembly of products

Our bedroom furniture products include detailed assembly instructions, however, we can help you put your new bed or bedroom furniture together at an additional cost.

This service is only available for purchase on orders that are delivered by Beds N Dreams’ third-party contractors.

The cost of assembly will vary depending on the complexity of the product you have ordered and may also depend on your delivery location and if there is a team available to help. Speak to your store or our dispatch centre to find out how we can help.

Below are examples of typical assembly costs (these costs may vary between stores / States)

How long does assembly take?

Assembly could take up anywhere between 20 minutes to 3 hours depending on the complexity of the product.

We request that all customers take responsibility for the following:

• To ensure the goods purchased will fit into the nominated property; this includes but is not limited to property access, stairs, doorways etc.
• On delivery, to check condition of packaging, correct number of packages, and examine the goods before signing the delivery docket.
• If the delivery driver is unable to obtain access at the agreed time on the agreed day, you will be charged by the contract carrier for any subsequent delivery.
• Any damage at time of delivery must be reported to Beds N Dreams Customer Service within 48 hours of delivery.

General Note from HomeMakerCentral

• HomeMakerCentral is a multi-vendor eCommerce Digital Shopping Centre (platform).
• Retail Vendors have their own individual digital stores on the platform.
• While the HomeMakerCentral platform facilitates, the actual shopping transactions take place directly between Customers and each Retailer – the same as they would in an actual Shopping Centre. Please refer to HMC Platform Terms and Conditions for full details.
• Should Customers require to exchange, return their purchase and/or request a refund, please contact the relevant Retail Vendor directly. Refer to Contact Details tab below.
• As the Digital Shopping Centre Manager, HomeMakerCentral is here to offer assistance wherever we can. Please contact headoffice@hmcentral.com.au if needed.

Beds N Dreams Refund & Returns Policy

RETURNS POLICY

Consumer Guarantees: Our products come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. To the extent that they are compatible with the consumer laws in Australia.

If you believe your product may have a manufacturing fault, please contact the store of purchase and they will arrange an inspection. Each of our manufacturers provide warranties/guarantees for faults or defects under Australian Consumer Law.

Refunds

Where we are required to refund your payment (due to rejection or cancellation of your order, or for any other reason), we will use our best endeavours to process your refund in a timely manner. Refunds will be made by us using your original payment method.

The time it takes for you to receive a refund will depend on how quickly your financial institutions processes the refund. However, most refunds will be processed within 5 to 10 business days. If you don’t receive your refund within 10 business days, contact the store at which the order was processed.

Cancellations and ‘Change of Mind’

If you change your mind about a product before it has been delivered, please notify the store of purchase immediately. Cancellation of an order that has gone into production may carry a restocking fee at the stores/manufacturer's discretion.

Please choose carefully as most of our products (including manchester, beds and furniture) can not be resold once unwrapped, due to health or hygiene reasons.

Beds N Dreams will generally not provide a refund or offer exchanges or credits if you simply change your mind or make a wrong decision, unless Beds N Dreams chooses to do so at its absolute discretion. If Beds N Dreams does accept such cancellation, the customer must pay an amount to Beds N Dreams which in Beds N Dreams’ reasonable view reflects the loss that Beds N Dreams will suffer as a consequence of the cancellation (including but not limited to storage fees and any mark down). Beds N Dreams shall set off this amount against any moneys already paid to us by the customer for this product and refund the balance.

For any cancellation charges over and above what has already been paid to Beds N Dreams, the customer must pay such amounts to Beds N Dreams within 7 days of Beds N Dreams’ request to pay.

Damaged Products and returns

You must inspect the Product(s) on delivery or collection. If a Product is damaged at the time of delivery or collection, then you should refuse to accept delivery of that Product and notify the store fulfilling your order or our Customer Service team. If you notice damage to a Product after delivery or collection, you should notify us within 7 days of delivery or collection. If so, you may return that Product to us in accordance with our Returns Policy. We will not refund the delivery fee where the Product has been delivered to you, unless you are returning a Product because it was damaged.