Welcome to Outdoor Furniture Co

General Note from HomeMakerCentral

• HomeMakerCentral is a multi-vendor eCommerce platform which functions as a Digital Shopping Centre.
• Retailers have their own individual digital stores on the platform and facilitate their own deliveries directly with the customer.
• Delivery processes, charges and timeframes often differ from one retailer to another.
• Some homeware products are delicate and require special care, while bulky-goods / heavy items such as furniture and beds often require 2 or more people to facilitate delivery.
• Often, factors such as type of goods, delivery location, site access, parking etc. need to be taken into account to confirm delivery arrangements.
• Upon order confirmation and where needed, Retailers will usually contact customers directly to confirm customer requirements and ensure that the best possible delivery service is provided.

OUTDOOR FURNITURE CO

SHIPPING & RETURNS

30 Day Satisfaction Guarantee (online orders only)

Our 30-Day Satisfaction Guarantee policy gives you peace of mind when shopping with us online. If for any reason you are not completely satisfied with your order, you may return it within 30 days of receipt for a full refund.

Here’s how it works: 

We want you to be happy with your purchase and strive to provide exceptional customer service. If you have any questions or concerns, please don’t hesitate to reach out to us. Terms and conditions apply.

Shipping Methods

We offer a kerbside delivery service for our large furniture items where our delivery partner will deliver to street level addresses, this does not include delivery to apartments or hi rise units, and the customer is responsible for taking the items from this position. 

Our kerbside delivery is carried out during business hours and the customer is required to be present to accept receipt of goods, unless otherwise agreed to by the delivery partner and the customer. In this case the customer accepts full responsibility for the goods after delivery. 

Our delivery partners will attempt to call the customer before delivery to ensure the customer is available for delivery. If our delivery partner has advised a time for delivery and the customer is not present our delivery partner will return the goods to their local despatch warehouse and try for delivery one more time, in this case the customer will be liable for a futile delivery charge. If the delivery partner is unsuccessful on their second attempt the goods will be returned to our warehouse and the customer will be liable for any additional freight charges relating to the transport of goods back to our warehouse. We will do our best to ensure we communicate with the customer throughout the process to avoid any unnecessary costs or delays.

If you require a white glove delivery service (item is carried into your property, unpacked, assembled and rubbish removed) please contact us on 1300 001 254 or info@outdoorfurnitureco.com.au prior to ordering so we can provide a quote to do so.

Shipping Times and Delays

Wherever possible we will strive to ensure your items are shipped using the quickest freight however due to unforeseen circumstances we may need to adjust or rearrange shipping arrangements that might not reflect the quickest freight. Shipping times may vary depending on location and other factors that are out of our control. 

Shipping Times

Small Items are usually dispatched via parcel (Australia post) 1-5 days

Medium to large items are dispatched via specialised freight companies, please see estimated delivery times below –

VIC, NSW, QLD, SA – 5-10 days

NT, WA – 7-14 days

Where possible we will arrange for tracking however not all freight companies provide this service.

Please note: shipping ETA quotes are a best estimate only we cannot guarantee shipping time frames and make no representation of any guarantee by quoting an estimated shipping time. We will do our best to ensure your order arrives as soon as possible.

General Note from HomeMakerCentral

• HomeMakerCentral is a multi-vendor eCommerce Digital Shopping Centre (platform).
• Retail Vendors have their own individual digital stores on the platform.
• While the HomeMakerCentral platform facilitates, the actual shopping transactions take place directly between Customers and each Retailer – the same as they would in an actual Shopping Centre. Please refer to HMC Platform Terms and Conditions for full details.
• Should Customers require to exchange, return their purchase and/or request a refund, please contact the relevant Retail Vendor directly. Refer to Contact Details tab below.
• As the Digital Shopping Centre Manager, HomeMakerCentral is here to offer assistance wherever we can. Please contact headoffice@hmcentral.com.au if needed.

REFUND POLICY

Outdoor Furniture Co

This Refund Policy (“Policy”) applies to all purchases from us, unless stated otherwise.

(1) CUSTOMER SATISFACTION IS OUR PRIORITY

At Outdoor Furniture Co, customer satisfaction is our priority.

We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.

Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.

Please read this Policy before making a purchase, so that you understand your rights as well as what you can expect from us in the event that you are not happy with your purchase.

(2) AUSTRALIAN CONSUMER LAW

(a) Under the Australian Consumer Law:

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:

– to cancel your service contract with us; and
 – to a refund for the unused portion, or to compensation for its reduced value.

You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done, you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

(3) CHANGE OF MIND

We do not offer any refund if you simply change your mind, or find the same product or service cheaper elsewhere.

(4) PRODUCTS DAMAGED DURING DELIVERY

In the event that a product which you ordered is damaged during delivery:

(a) Please contact us within 24 hours of delivery. Please provide clear pictures and description of the damages to the products and packaging. Please email Info@outdoorfurnitureco.com.au

(b) Any damaged product must be returned in the condition it was in when you received it, together with any packaging and other items which you received with the damaged product.

(c) We will organise to repair the damaged product or to collect it and replace it with an equivalent product, or to provide a refund, provided that you contact us within the following time from the date you received the product: 24 hours

(5) EXCEPTIONS

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service you purchased if:

(a) You misused the said product in a way which caused the problem.

(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.

(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.

(d) Any other exceptions apply under the Australian Consumer Law.

(6) SHIPPING COSTS FOR RETURNS

(a) In the event that a product you purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law we will bear any costs of shipping the said product (the “Returned Product”) back to us, as well as any costs of shipping any replacement product to you.

(b) If the Returned Product can easily be posted or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

(c) If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

(d) In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.

(7) ASSISTANCE FROM MANUFACTURERS

(a) In some cases, manufacturers may provide assistance in relation to their products, and they may be able to resolve your issue more quickly.

(b) In some cases, manufacturers may provide warranties for their products, which go beyond the Consumer Guarantees under the Australian Consumer Law or any other rights which you may have under this Policy.

(c) You are not obliged to contact the manufacturer directly in order to seek a repair, replacement or refund. However, you may do so if you wish.

(8) RESPONSE TIME

We aim to process any requests for repairs, replacements or refunds within 3 days of having received them.

(9) HOW TO RETURN PRODUCTS

(a) You may contact us to discuss a return using the details at the end of this Policy.

(b) We will pay any refunds in the same form as the original purchase or to the same account or credit card as was used to make the original purchase, unless otherwise determined in our sole discretion.

(c) You must provide proof of purchase in order to be eligible for a refund, repair or replacement.

(d) You may be required to present a government issued identification document in order to be eligible for a refund, repair or replacement.

(10) CONTACT US

If you wish to speak to us about this Policy or about any refund, repairs or replacements, you may contact us at:

info@outdoorfurnitureco.com.au or 1300 001 254

PLEASE NOTE: no exchanges or returns are offered for sale items.

We reserve the right to refuse a returned items if the items do not comply to our returns policy. Refused items will be posted back to you and additional postage will be charged. We accept no responsibility for returns that are sent by non-traceable postage methods and are not received. Unfortunately without the items we cannot issue an exchange or refund. We strongly suggest you send your returns using a traceable method.

OUTDOOR FURNITURE CO

GENERAL TERMS & CONDITIONS

Outdoor Furniture Co ABN 11 661 811 525 (referred to as “Outdoor Furniture Co Pty Ltd”, “we”, “us”, “our”) is the owner of the content contained within the Outdoor Furniture Co (Shop by Retailer) digital store and content / products appearing with our brand logo on the HomeMakerCentral website / platform. 

Free Shipping Promotions

From time to time we offer free shipping promotions across the site using designated discount codes. This promotion entitles the coupon holder to the discount commensurate with the promotion. Discounts are applied at the checkout using the code provided. Promotions will dictate any minimum spend or special conditions required as part of the promotion to be eligible for the discount. Limits are applied to promotions of 1 per customer per transaction and cannot be used for items on sale. 

Coupons are single use and cannot be applied in conjunction with any other offer, discount or promotion. Promotions are not refundable or transferrable to any other party. Outdoor Furniture Co reserves the right to change promotions at any time without prior warning.

Other Promotions ($50, $100, 5%, 10% discount codes)

From time-to-time Outdoor Furniture Co may run other promotions, including discounts, giveaways and referral programs. Discounts provided by code are governed by the terms and conditions of the promotion which may include by are not limited to :- minimum spend requirements on the purchase value excluding shipping costs, specific items in cart or during checkout, specific shipping locations, maximum use of the discount code per customer, expiry of the code by date or time. The terms and conditions are noted at the time of the promotion and are not negotiable. 

Outdoor Furniture Co reserves the right to change the terms and conditions of our promotions at any time without warning. Outdoor Furniture Co is not obligated to honour any promotion if the terms and conditions of the promotion are not adhered to. Any promotion that includes a discount percentage or dollar value cannot be used for any other purpose other than the promotion it is intend for. The value of any promotion is not transferrable, refundable or holds any value other than its intended purpose.

30 Day Satisfaction Guarantee

30 Day Satisfaction Guarantee Terms and Conditions:

By purchasing from us, you agree to these terms and conditions and understand that our 30 day satisfaction guarantee is in place to provide you with peace of mind and ensure your satisfaction with your purchase.

PRICING AND PAYMENT

The price of goods ordered is the current price at the time of delivery, unless a specific price has been quoted. All prices are in Australian dollars. Prices that are shown in error or not correct will not be honoured and a full refund will be given. 

RISK & TITLE

Outdoor Furniture Co will retain title to the goods you order until you have made payment in full for those goods but all risk in the goods will pass to you upon the delivery of the goods to, or the collection of the goods by, a postal or courier service. 

You should consider whether to obtain any suitable insurance in respect of the goods.

ORDERS AND DELIVERIES

You may place an order for goods via the shopping cart tool on the Site. This can be done by email or by telephone. All products advertised on the Site are subject to availability and may be discontinued at any time without notice. We accept no responsibility or liability for any goods we are unable to supply for any reason. We reserve the right to correct any errors or misprints and we have no responsibility if any of the goods or services advertised on the Site are unavailable. Back orders will be recorded and delivered when available, unless otherwise advised. Outdoor Furniture Co will attempt to deliver or dispatch all orders within two (2) weeks from the date the order is made, however Outdoor Furniture Co accepts no responsibility for delays. If stock is ordered from overseas, there may be delay of up to six (6) weeks. We will notify you of any unexpected delays as soon as reasonably possible.

REFUNDS AND EXCHANGES

If you are not satisfied with the goods purchased on the Site we will offer: A. a full refund of the goods purchased; or B. a store credit which is valid for up to 6 months; or C. an exchange of the goods for another product, on the condition that the goods are returned within 10 business days from the date the goods were dispatched to you and the items are in their original condition as purchased, with all labels/tickets/packaging attached. You may exchange an item up to a maximum of two (2) times, however you must pay the postage fees for sending the item back to us. We will not pay the postage fees to resend the exchanged items to you. There will be a 10% of sale value restocking fee per batch of goods returned and exchanged. Standard postage fees will apply if we agree to exchange an item. No exchanges, credit note or refunds are offered on sale items or for international customers. We reserve the right to refuse returned items if the items do not comply with our returns policy. Any items we have refused will be posted back to you and additional postage will be charged to you. We accept no responsibility for returns that are sent by non traceable postage methods or are not received by us. If we do not receive the returned items, we cannot issue an exchange, grant a store credit or provide a refund. We strongly suggest you send your returned items using a traceable postage method. If you need to return an item, please contact us for a returns form.

COMPETITIONS

From time to time competitions and promotions (“Competitions”) may be posted on this Site. We shall publish the relevant terms and conditions of the Competitions. Please ensure you read the terms and conditions of a Competition before you enter into a Competition.

Outdoor Furniture co Warranty Policy

Where noted we offer warranty on products for a period outlined in the warranty of each product. Warranty claims are to be submitted to Outdoor Furniture Co within this time frame starting from the purchase date. To submit warranty claims please email info@outdoorfurnitureco.com.au with your invoice number and the issue with the product. 

Warranty is limited to the product failing to complete its purpose as outlined in the description of the product and is limited to fair wear and tear usage of the product and storage of the product as outlined in the recommended use of the product. 

Outdoor Furniture Co accepts no responsibility for warranty outside of the warranty terms or for products that were not used or stored in accordance with our recommended guidelines. 

If a warranty claim is approved the item will be shipped back to our warehouse for review and if accepted, we will offer either a full refund of the purchase price, store credit or replacement product whichever is agreed to by either parties.